Hotansa contact | Hotansa Official Website

1. Object

Hotels Andorrans, S.A.U., holder of Tax ID (CIF) A-700666-P, informs you that the trade company is registered in the Mercantile Registry of Andorra, with registered office in Passatge Antònia Font Caminal, 1, despatx 502 - Escaldes-Engordany, Andorra - AD698, (hereinafter, the Hotansa).

You can contact us by calling (+376) 875 540 and through the e-mail address info@hotansa.ad

The aforementioned trade company is owner of the domain name hotansa.com and the Internet site that is accessed through this domain: hotansa.com

2. Conditions of use

The terms 'You' and 'User' are used here to refer to all individuals and/or entities who, for any reason, access this website.

Hotansa places at your disposal, through hotansa.com, information and services related to our hotels such as on-line room bookings, pre-booking service, hotel locator, rate locator, pre-booking of meeting rooms and conferences, customer service and job opportunities. (Hereinafter, "the services").

The use of the page and/or its services will imply the full and unreserved acceptance, and validity, of all General Conditions contained in the latest updated version of these rules of use. Therefore, the user should be aware of the importance of reading them each time they visit our website. The access and/or use of certain services offered to users (hereinafter, the user) on hotansa.com may be subject to certain conditions that, depending on the cases, replace, amend and/or complete these rules of use, therefore, the user, prior to accessing and/or using these services and content, must read and accept these conditions.

2.1 The user undertakes to use the website hotansa.com, and the services made available through it, in accordance with the law, morality, good customs and public order, as well as the provisions of these rules of use. As a result, they are not obliged to use the website hotansa.com or its services for purposes or effects that are illicit and/or contrary to that established in these rules of use, harmful to the rights and/or interests of third parties or that in any way may damage the website hotansa.com and/or its image, impede its normal use, or the services accessible through it, for all other users.

2.2 Hotansa may, for greater flexibility in the operation of hotansa.com and for the benefit of users, unilaterally amend, at any time and with no prior notice, the services provided or any substantial aspect of this website, or the operative, technical and usage conditions for the services of hotansa.com. Similarly, the users, in order to improve the service and establish an optimum level of quality, which is the ultimate goal of Hotansa, may suggest any amendments that they deem useful by contacting the persons responsible for the page through the e-mail address info@hotansa.ad

2.3 The users of hotansa.com must observe any instruction that, through the e-mail, hotansa.com, is sent by Hotansa or its duly authorised staff.

3. Electronic Commercial Communications

At Hotansa, we follow a permission marketing policy, therefore we ask for your consent with regard to the Commercial Communications that we may send to you by e-mail. We inform you that the data you provide to us will be used to send these commercial communications about our services that may be of interest to you, for which you provide your consent for the electronic commercial communications to be sent (e-mail, SMS, etc.) about all the products and services we offer, as well as others related to the hotel, travel, gastronomy and leisure sectors. We also inform you that the personal data you supply to us may be transferred to companies from the Hotansa Group to which we are associated for the aforementioned purposes.

All companies from the Hotansa Group and associates are referenced in the following link.

All of this does not effect your right to revoke, at any time, the consent provided to receive commercial communications, by writing to the address mentioned above or to the following e-mail address: info@hotansa.ad

4. Grounds for exclusion

Hotansa reserves the right to exclude, temporarily or definitively, users in any of the following cases: due to a breach of any of the General Conditions of Use established in this document, due a breach of the laws, morality or public order. Furthermore, it is not permitted to use the website or our services in such a way that includes (i) material that violates unduly authorised copyrights, or that violates any other Intellectual or Industrial Property right, (ii) material that is offensive or violates public security and national defence, (iii) material that advocates terrorism, racism, or other discriminatory behaviour based on race, gender, religion, opinion, nationality, disability or any other personal or social circumstance, (iv) material that violates young people and children, in particular that of a pornographic nature, especially if it violates minors, (v) material that is threatening, defamatory or incites violence.

Hotansa will proceed to interrupt the service if it becomes effectively aware that any illicit activity is taking place or any third party property or rights have been harmed.

The exclusion of the user does not mean that Hotansa will not take the corresponding legal actions or indemnities that correspond to it by law.

5. Right to amend the rules of use

Hotansa reserves the right to amend, unilaterally and without prior notice, any of the terms and conditions of these Rules of Use, under the terms and conditions it deems appropriate, informing users of the amendments made through hotansa.com

6. Intellectual Property and Copyrights

All information contained on hotansa.com, its graphic design and the code in HTML, JAVA, JAVA Script or Active X language is protected by copyrights or other intellectual property protection rights. These rights belong exclusively to Hotansa or its licensors. The Internet users who access this website may view the information contained therein and make private downloads or copies on to their computer system, provided that the elements copied are not then transferred to third parties or installed on to a server that is connected to the Internet or a local network. Without prejudice to that contained in these Rules of Use, it is not permitted to distribute, amend, transfer, publicly communicate, copy or perform any other act on part or all of the information published on hotansa.com, without the prior authorisation of Hotansa.

The user must use the content and information contained on hotansa.com in a diligent, correct and lawful manner, and specifically, only for personal use and not commercial, provided that they do not delete or amend the content or any mention of sources, copyrights and other information that identifies the rights of Hotansa or of third parties, that is, respecting its original form. Any reproduction or copy, distribution or publication, of any kind, of the content of the information published on hotansa.com is prohibited without the prior and written authorisation of Hotansa. Authorisation for reproduction may be requested to the e-mail address info@hotansa.ad

In the event that any user or third party believes that any of the content existing on hotansa.com has been accessed in order to violate copyrights or other intellectual property protection rights, we ask that they notify Hotansa of this circumstance by sending a notification to the e-mail address info@hotansa.ad. This must include at least the following information: a) Name, address, telephone number and e-mail address of the claimant, b) Details of the holder of the copyrights or other intellectual property protection rights that could have been violated, c) Indication of the violated content and its location on the website hotansa.com, d) Declaration that the content has been accessed without the express authorisation of the owner of the copyrights or other intellectual property protection rights. Without compromising that outlined in the above paragraphs, Hotansa reserves the right to defend itself against complaints based on its current regulations on advertising and copyrights, or other intellectual property protection rights.

7. Hyperlinks

7.1 In the event that hotansa.com includes links to advertising or websites or third parties, Hotansa is not obligated to control and does not previously control, approve or endorse the services, content, data, files, products and any type of material existing on the website(s) of third parties. Therefore, Hotansa will not be liable, under any circumstance, for the legality of the content of the website(s), and it will be the sole responsibility of third parties to, including but not limited to, respect the legality, morality, good customs and public order of the content, as well as ensure that they do not harm any rights of third parties. The existence of a hyperlink does not presuppose a relationship of any kind between Hotansa and the owner of the website on which it is established.

7.2 Users or third parties who intend to establish a hyperlink with the website hotansa.com must ensure that the hyperlink only allows access to the pages or services of the website hotansa.com, but does not offer, including but not limited to, the reproduction of content, deep-links, browsers, or inaccurate or incorrect statements about the contents or the website hotansa.com. With the exception of the signs forming part of the hyperlink, the user will ensure that the website on which the hyperlink is established does not contain trademarks, trade names, shop signs, denominations, logos, slogans or any other type of distinctive sign that belongs to Hotansa.

8. Exclusion of guarantees and liability

8.1 Hotansa does not guarantee the reliability, availability or continuity of the operation of its website or the products or services made available to the user, for which it excludes itself from any liability for damages and/or losses of any nature that may derive from the lack of availability, reliability or continuity of its website or services. It will, however, intend to provide, to the extent of its possibilities, technical assistance to the person affected.

Hotansa will not be liable for the interruption of the service, suspension, temporary loss of the server or termination of information or services, nor for any possible omissions, losses of information, data, settings, improper accesses or breach of confidentiality that are caused by technical problems, communication problems or human errors due to third parties or that are not attributable to Hotansa.

8.2 Hotansa is not obligated to control and does not previously control the absence of viruses or elements in the content that may cause changes to the software or hardware of users or persons who visit the website. Therefore, it will not be liable for damages and losses of any nature that may derive from this.

8.3 Hotansa is not obligated to control and does not previously control, approve or endorse the services, content, data, files, products and any type of material existing on the website(s) of third parties. Therefore, Hotansa will not be liable, under any circumstance, for the legality of the content of the website(s), and it will be the sole responsibility of third parties to, including but not limited to, respect the legality, morality, good customs and public order of the content, as well as ensure that they do not harm any rights of third parties. Hotansa will not be liable for the information that we may send if we are not effectively aware that the activity or information we send is illicit or damages the property or rights of third parties. It will be understood that it was "effectively aware", when a competent body has declared the illegality of the data, ordering its withdrawal or the access thereto is impossible, or it has declared the existence of the damage and Hotansa was aware of the corresponding resolution.

8.4 Hotansa is not obligated to control and does not control, nor does it guarantee the reliability, availability or continuity of the operation of the products or services made available to the user by third parties housed outside of hotansa.com, for which it excludes itself from any liability for damages and/or losses of any nature that may derive from the lack of availability, reliability or continuity of its website or services. The user will be liable for damages and/or losses of any nature that Hotansa may suffer as a result of the user breaching the law or any of the general conditions contained in this agreement.

9. Safeguarding the Rules of Use

If one of the stipulations of these Rules of Use is declared null or inoperative, all other Conditions will be maintained under the agreed terms. Hotansa undertakes to replace the stipulation affected by the nullity and keep it as close as possible to the intention initially perceived by the parties.

10. Personal Data Protection Policy

Hotansa has defined its data protection policy in accordance with that established in EU Regulation 2016/679 (General Data Protection Regulation), with regard to the data you freely and voluntarily provide through our website.

11. Applicable law and jurisdiction

The application and interpretation of these general conditions are governed by the law currently in force in the Principality of Andorra. In the case that there could be a discrepancy in the interpretation or execution of any of these conditions, the parties expressly renounce their right to present their case in any other specified court and they submit themselves to the jurisdiction and authority of the courts and tribunals of the Principality of Andorra.

12. Complaints and claims

For any complaint or claim related to the use of the website and / or its services, as well as the services offered by Hotansa, you can contact us using the contact data provided on the top of the page.

For your claim, you can use the form attached to these general conditions or write the document you deem appropriate using as many sheets as considered necessary. Download.

Maximum delivery term for your claim will be 30 days counted from the day after the claim was filled. After this period, if the claim has not been solved yet, the same will be deemed dismissed to all appropriate effects. All this, in accordance with what is agreed in the Royal Legislative Decree 1/2007, November 16th, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

13. Warranty deposit's Clause

Upon check-in, the reception staff will require the client to present a credit card of his/her ownership, just as a warranty for any possible incidents that may take place during the stay at the chosen hotel.

Any use of these data is regulated by the protection indicated in the Privacy Policy section present on the website throughout all the hotels within the Hotansa Group.

In a subsidiary way, and for those customers who are not able or do not wish to present a credit card of their ownership, a deposit can be made for the equivalent amount of night booked. This deposit will be fully cashed back upon check-out once the absence of any kind of incident has been verified.

14. List of companies associated to Hotansa:

Inversiones Narón 2003, S.L.

Sagatu Asociados Comercial Hotelera, S.L.

15. Privacy Policy

DATA PROTECTION POLICY
Party Responsible for the Data	Processing	Company Name: Hotels Andorrans, S.A.U. Tax ID (CIF): A-700666-P Address: Passatge Antònia Font Caminal, 1, despatx 502 - Escaldes-Engordany, Andorra - AD698 E-mail: info@hotansa.ad
Purposes and Processing	Legitimation	The processing of data is legitimated in accordance with GDPR (EU) 2016/679, because it is necessary in order to execute the contractual relationship, and to formalise the booking of services and/or products of Hotansa. If Hotansa is authorised to send promotional commercial communications via e-mail, the legitimating basis will be the user's consent.
Purposes and Processing	Purposes	The collection and processing of your personal data through the booking forms is intended to enable the management of the commercial, accounting and administrative relationship of customers in everything related to the services and accommodation of our hotels. Moreover, the user may authorise Hotansa to process their data for promotional and marketing purposes, including the sending of commercial electronic communications for all products and services offered by the hotel and other companies from the HOTANSA GROUP.
Preservation of data		Your data will be preserved during the validity of the administrative and/or commercial relationship between the interested party and Hotansa, in addition to the term set by the specific legislation during which this data may be required. Should the user exercise their rights of elimination or opposition, their data will be blocked and then confidentially destroyed.
Recipients of the data		The third parties responsible for the processing who provide their services to Hotansa are recipients of the information, with whom the corresponding agreement has been signed in order to guarantee compliance with the GPDR and appropriate security measures. Your data may be transferred to SAGATU ASOCIADOS COMERCIAL HOTELERA, S.L. and the other companies and hotels from the SERCOTEL GROUP in order to correctly provide the requested services and/or products. In compliance with the current legislation, your booking details are transferred to the National Law Enforcement and Security Forces.
International data transfer		No international data transfers are planned by Hotansa
Rights	You can exercise your rights of access, rectification, elimination and opposition, portability and limitation to the processing at any time, which are contained in GDPR (EU) 2016/679, by writing to the aforementioned address or via e-mail to info@sercotel.com The request must specify which of these rights you wish to exercise and must be accompanied with a photocopy of your ID card (DNI) or equivalent identification document.
Rights	Possibility to make a complaint	If you are not satisfied after exercising your rights or with the way they were exercised, you may file a complaint before the Andorran Data Protection Agency.

In the event that our data protection policy has to change as a result of legislative changes or criteria emanating from the Data Protection Agency, you will be conveniently informed of any change that may be necessary in order to comply with the law.

Hotels Hotansa Andorra

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